1. Introduction

Welcome to TrioByte ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform (triobyte.tech) to buy or sell tech products, request PC builds, access technical services, or interact with us.

By using our services or providing us with your information, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment method preferences (Cash on Delivery or Whish Money)
• Account credentials and profile information
• Seller information (for marketplace sellers)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device information
• Cookies and similar tracking technologies

2.3 Marketplace & Transaction Information

When you use our marketplace or services, we may collect:

• Product listings, descriptions, and images (for sellers)
• Purchase history and order details
• Shipping addresses and delivery preferences
• Payment method selection (Cash on Delivery or Whish Money)
• PC build requirements and specifications
• Service request details for repairs and upgrades
• Reviews, ratings, and feedback
• Communication records with buyers, sellers, or support

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Marketplace Operations

• To facilitate buying and selling of tech products
• To process orders, payments (COD/Whish Money), and deliveries
• To connect buyers with sellers and coordinate transactions
• To manage product listings and inventory
• To verify seller accounts and maintain marketplace quality

3.2 Service Delivery

• To process PC build requests and provide quotes
• To schedule and complete technical services (repairs, upgrades)
• To communicate about orders, builds, and service appointments
• To send order updates and delivery notifications
• To provide customer support and technical assistance

3.3 Business Operations

• To process payments via Cash on Delivery or Whish Money
• To analyze platform usage and improve user experience
• To maintain security and prevent fraud
• To comply with legal obligations
• To enforce our terms and conditions

3.4 Marketing and Communication

• To send newsletters and promotional materials (with your consent)
• To inform you about new services or features
• To request feedback and testimonials
• To send relevant industry updates

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email delivery and communications
• Payment processing (Whish Money transfers)
• Shipping and delivery coordination
• Analytics and performance monitoring
• Cloud storage and data backup (Supabase/AWS)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government investigations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities
• Enforcement of our agreements

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encryption of sensitive data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Secure backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• The nature of the information
• The purpose for which it was collected
• Legal and regulatory requirements
• Legitimate business needs

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your data in a structured, commonly used format

7.2 Correction and Update

• Request correction of inaccurate or incomplete information
• Update your contact details and preferences

7.3 Deletion

• Request deletion of your personal information (subject to legal obligations)
• Request removal from marketing lists

7.4 Objection and Restriction

• Object to certain processing of your information
• Request restriction of processing in certain circumstances

7.5 Withdrawal of Consent

• Withdraw consent for processing based on consent at any time

To exercise these rights, please contact us using the information provided in Section 13.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and collect usage information.

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements (if applicable)

8.2 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect website functionality. For more information about cookies, visit www.allaboutcookies.org.

9. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

11. International Data Transfers

If you are accessing our services from outside Lebanon, please note that your information may be transferred to, stored, and processed in Lebanon or other countries where our service providers operate. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification (for significant changes)
• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe.

14. Dispute Resolution

If you have a complaint about our handling of your personal information, please contact us first. We will investigate and attempt to resolve any complaints or disputes. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.